Terms and conditions
How we work:
We work on a 6 week schedule from 8am-4pm. We ask for some flexibility on time scales due to weather and other factors, of a week either side of the time due. Customers joining our regular window cleaning round are required to pay via our ‘Go Cardless’ payment system. Please head to our payments page for more information.
Bad weather:
We will try not to clean your windows in the rain; however, we do still work in light rain or short showers. With that being said, the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
What to expect:
Our pure water cleaning system is very effective at cleaning general dirt from your windows. If you have builder’s residue (e.g., plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these. We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
How you know I’m visiting:
We text all customers scheduled for the next day the evening before, stating that we will either visit in the morning(8am-12pm) or afternoon(12pm-4pm), we are unable to give specific times, sometimes we can either be early or late depending on circumstances but always expect us unless you’ve been told differently, so if we require access please leave access. If all we need to do is unlock the top bolt on the gate or open the garage, then please state that.
First Clean:
Unlike other window cleaners we don’t charge extra for first cleans, however by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be chargeable. We do offer one of cleans so if you’re looking for that service then let us know and we will provide a quote.
Bad access:
We do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a “front windows only” service for properties with no rear access.
Cancellations and access
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. By agreeing to our service, you agree to our scheduled cleans. The day of the clean is too late for us to replace your clean with another. We reserve the right, if turning our team away at the door or cancelling on the day with us, to charge you the full price expected and/or cancel any ongoing service with us. We are unable to come back or come on specific days due to the nature of how we schedule our rounds so please keep this in mind. If access is restricted or has been forgotten and we are not notified, we will clean the windows we can access and reserve the right to charge full price. If cancellations become an occurrence, we will look to cancel your service with us.
Complaints procedure:
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to rectify your issue free of charge. Please note that complaints made after 24 hours may not be rectified. Please note we operate a no refund policy; we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
End of our service:
If for one reason or another you should wish to cancel our services, you have the right to do so at any time besides being within the 3 clean agreement. Give me a call or text.
By agreeing to our services, you agree to our terms and conditions.
Payments
Here at JCL Exterior Cleaning, we like to make things as simple as possible. With this in mind, we’ve created a hassle-free one-time payment set up for all our customers via our chosen payment provider Go Cardless. Authorised by the Financial Conduct Authority, they provide a safe and speedy way to handle payments – more info can be found at: www.gocardless.com.
Once set up, we no longer need to chase for late payments via bank transfer, neither do you have to have the hassle of remembering to pay each time.
Before your first clean, we will send a link for you to sign up. It will only take 30 seconds to get set up. After your clean, we can then charge via Go Cardless. Shortly after your clean, an invoice will be emailed to you and approximately 3 days later the money will be debited from your bank.
If for any reason we are unable to clean, we simply don’t request any payment meaning that no money will be taken.
As with any direct debit type service, you are covered by the Direct Debit Guarantee but if you have any questions, please don’t hesitate to give us a call. We look forward to cleaning for you soon!
Kind Regards,
JCL Exterior Cleaning Te
